2022-06-24
EchOw
EchOw


HellOw everyone,

You may have noticed that the promotional/advertising videos on the Pass purchase page hasn't been working lately.

The team is aware of this issue and is currently investigating the issue. I'll update this topic as soon as the issue is resolved.

The videos are still available in the Android & iOS Howrse apps.

Thank you for your understanding and patience while we continue to investigate this issue.

Happy Howrsing!
The Howrse Team
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  • 2023-12-11
    zoekrintea
    zoekrintea
    yes that would be a great idea
    0
  • 2023-12-16
    thewhitefresian666
    thewhitefresian666
    This was posted in June 2022. It's nearly 2024. Please just scrap it at this point- or at least remove the large flashing banner at the top of every page? default smiley (d)default smiley (d)default smiley (d)
    3
  • 2023-12-20
    EchOw
    EchOw
    I've shared your suggestions with the team to remove the feature and banners.
    As always, please keep in mind that I cannot guarantee that this will be changed or that any changes made will be exactly what you would like.
    0
  • 2024-02-04
    NikoR
    NikoR
    I’m having issues with the promo ads on the app just now - watching the videos and then no rewards are given…
    1
  • 2024-02-05
    EchOw
    EchOw
    NikoR wrote:

    I’m having issues with the promo ads on the app just now - watching the videos and then no rewards are given…

    I'm sorry to hear you're encountering this. Can you send a message to Contact Us with details of the issue and your device information. They'll be able to assist you further!
    1
  • 2024-02-05
    BluLynx
    BluLynx
    Are the videos for the mobile version permanently turned off?
    0
  • 2024-02-05
    jungkookiebunny1
    jungkookiebunny1
    Please do not scrap the videos. It is helpful to those of us who don't have a large bank account.
    1
  • 2024-02-23
    NikoR
    NikoR
    Hi! I keep having issues when purchasing passes and packs on the app - i get the money taken from my account and told it’s successful but the items are never credited to my account. This has happened twice now and I have reported to support, fingers crossed the bug is fixed soon and I get my items.
    1
  • 2024-02-28
    Syvelocin
    Syvelocin
    Mobile app doesn't seem to be working for me either. Shows the ad and then no popups or anything telling me I got something. App is up to date, Android 10.
    1
  • 2024-02-29
    EchOw
    EchOw
    NikoR wrote:

    Hi! I keep having issues when purchasing passes and packs on the app - i get the money taken from my account and told it’s successful but the items are never credited to my account. This has happened twice now and I have reported to support, fingers crossed the bug is fixed soon and I get my items.

    Hi, This is a purchase issue, not a promotional video issue. You'll need to send a request to Contact Us for help with purchase issues.
    1