2022-09-15
EchOw
EchOw


HellOw everyone,

You may have noticed there are some performance issues occurring when you're trying to care for your horses.

I'd like to assure you that this is a top priority for the team. They are hard at work to resolve these issues as soon as possible.

So the team can fully investigate and resolve the issue, we would like to ask you to send a ticket to Contact Us providing any and all information you can.

Here are some good examples of things to provide:
- When does the issue start, date/time?
- How long did the issue last?
- What were you doing when the issue started? (Caring for horses, blupping, etc.)
- What kind of connection does the issue occur on? (Home internet, mobile data)
- What version are you playing on, Classic or Mobile?

Thank you in advance for your understanding and patience while the team investigates this issue.

Happy Howrsing!
The Howrse Team
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  • 2022-10-08
    Harleys Pride
    Harleys Pride
    Totally unacceptable that this is still going on, every day, all day on all servers l play since the update back in August.default smiley (n)

    Great feedback/updates and customer service we've all come to expect from Admindefault smiley :@

    Constantly getting new, unnecessary game updates, making changes to interface ect that just aren't warranted, but when it comes to a major game issue for players enjoyment of the game, they zip it tight default smiley :-x
    10
  • 2022-10-20
    darlyndebb
    darlyndebb
    Please fix this problem! Taking upwards of 2 minutes to load a page on here! This morning was the worst it has been !!! I have sent in to Contact, not that they are ever going to address this problem!
    4
  • 2022-10-28
    DarkHearts364
    DarkHearts364
    I am unable to apply any BMI to any of my horses! default smiley :(
    0
  • 2022-11-17
    sleepingrose
    sleepingrose
    every hour, between 5 and 10 minutes past the hour, around 5-10 seconds of lag on every action.
    Every. Hour.

    Not noticed elsewhere with my browser, so definitely a Howrse issue, not a me, or my router, my isp or my system set up issue.

    That's not to say The Lag does not appear at other times, some days it's just too tiresome to bother playing because it's constant.

    This is not a recent thing, btw, it's been ongoing for about a year since I returned to the game.
    2
  • 2022-11-17
    sleepingrose
    sleepingrose
    I should add that that's my experience on both my pc running chrome on win 10, and a laptop running win 11 that used not only the same internet connection but various others, including on other side of an ocean to my home so... the problem is certainly your end, not mine.

    And yes, other browsers were tried out too. And my cache and cookies cleared.
    1
  • 2022-11-17
    copper1123lol
    copper1123lol
    For me over the last week the lag has been absolutely horrible. It doesn't seem to matter which server I'm on or what I'm doing. I've checked my internet, used different devices and cleared my cache. I hope this gets fixed soon! default smiley :(
    6
  • 2022-11-17
    Nylia
    Nylia
    I'm having an issue getting the game to open on my Android phone. I've tried wifi, data, clearing cookies, and two different browsers. The page either never loads or gets stuck halfway. On my PC I can't access the website unless I clear cookies Every Single Time I open the website. I'm in the US. Otherwise I get the blank page of this website isn't found. Any tips?
    0
  • 2022-11-18
    Eventhorizon
    Eventhorizon
    This is so weird, I have been completely unable to log in to any of my four games for over a week, and could not even get through to owlient to ask what was going on as they replied asking me to contact them through Howrse help, which I could not access, So I gave up, and then suddenly today, Howrse is back! I have decided not to even buy more passes though, seems no point if the game vanishes without reason just before the end of an event on which I had spent passes!!!default smiley :'(
    4
  • 2022-11-22
    Eventhorizon
    Eventhorizon
    Yet again, the game just became unavailable for several days then suddenly I can log in again, but sooner or later a long lag will throw me off and I doubt that I;ll be able to get back in, this is driving me mad!default smiley :(
    0
  • 2022-11-22
    jewelbug29
    jewelbug29
    I've contacted them about this issue but haven't gotten a solution yet, but has anyone else had a problem of not being able to log in when using data? If I'm connected to wifi the game works just fine, but if I'm using data I can't get the game to load
    0