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[Known Issue] Performance Issues

2022-09-15

EchOw

HellOw everyone,

You may have noticed there are some performance issues occurring when you're trying to care for your horses.

I'd like to assure you that this is a top priority for the team. They are hard at work to resolve these issues as soon as possible.

So the team can fully investigate and resolve the issue, we would like to ask you to send a ticket to Contact Us providing any and all information you can.

Here are some good examples of things to provide:
- When does the issue start, date/time?
- How long did the issue last?
- What were you doing when the issue started? (Caring for horses, blupping, etc.)
- What kind of connection does the issue occur on? (Home internet, mobile data)
- What version are you playing on, Classic or Mobile?

Thank you in advance for your understanding and patience while the team investigates this issue.

Happy Howrsing!
The Howrse Team

Page 8

2023-06-30
silvermist_85
silvermist_85
The game is still lagging and loading slow for me, and all my software is up to date.
5
2023-07-11
.: Dяєαм :.
.: Dяєαм :.
Is the game incredibly laggy for anybody else currently?
3
2023-07-21
Retired breeder
Very laggy, took a second for it to load the words I was typing in this message. I have never expirenced this with any game I've ever played.
5
2023-08-23
darlyndebb
darlyndebb
Lagging for me his morning. Horrible! Was fine earlier but now
3
2023-08-23
Temeika129
Temeika129
Game just started lagging for me. Classic version on my laptop is saying unsafe connection now. (It wasn’t saying that this morning.)
2
2023-08-29
honey28
honey28
I’m having terrible connection currently, and bad connection for a bit over an hour now. Lots of lag, and a few page crashes. A few times I’ll try to do an action, and it will fail and give the error message “internal network error, please try again later”
It’s a very bad morning for trying to work all my horses.

I generally have had fairly smooth game play considering I do use mobile majority of the time, (I switch to classic periodically because some actions are so much easier e.g. mass selecting to repair boxes) and I don’t have as many issues as people seem to feel for the app version. It’s different, but for my play style it works well enough now that I’ve kind of figured it out.
2
2023-09-07
silvermist_85
silvermist_85
Not sure if anyone else is experiencing this right now, but my game takes forever to load when I take care of my horses. Entering in races, and doing actions with them, takes forever, and causes my page to refresh.
3
2023-09-14
Retired breeder
Everything takes so long to load. And when (this is only on mobile) I click on a horse it goes from one horse to another. I have to agree the game is unfortunately super laggy (even on the computer playing Classic Version) Hope you fix this problem!
2
2023-09-30
Lynda Pellitteri
Lynda Pellitteri
My issue is I cannot age my horses. I am on my mobile device playing the game off a browser. I am trying to fulfill the objective of reaching 10 years old with a horse but I cannot do that.
1
2023-09-30
Legacy Ann
Legacy Ann
What's happening that it won't let you age the horse, and which horse are you trying to age?
1