Rewarded videos & bug resolution process
Are some bugs going to get fixed anytime soon? I haven't been able to play the rewarded videos on my PC in months.
💻 ☎ Yes! We have a whole bug-tracking system that enables us to report bugs to the programmers and fix them as quickly as possible. We fix them all week long to optimize your gaming experience. In recent weeks, for example :
🔹 We fixed an issue that prevented players of the Italian version from cancelling cow farming in their equestrian centre.
🔹 We added a warning when a Solar System Starry Aura is replaced by a Wind Starry Aura.
🔹 We have corrected an interface issue that prevented certain actions in the equestrian centre.
We carefully study all the feedback you send us via the
https://support.owlient.eu/ platform. If the issue raised cannot be solved directly by the person replying to you, it is passed on to our technical team, who will prioritize it according to the level of impact (How blocking is the issue? How many players encounter it? etc.). Depending on the level of priority, the problem will either be corrected directly on the current version of the game, or it will be dealt with by our teams in one of the next game updates.
Trophies & collections
You had
a lot of questions about this precise topic. We have read them all, and instead of picking a couple of questions, we decided to answer them as a whole, to try to cover all your interrogations. We hope our answer will help you understand our intentions and the reason why we are changing these features.
🎮 Our initial goal with the Trophies & Collections redesign was to separate gameplay feats, such as winning competitions or completing contests, and the various collections one can pursue in the game. We wanted to prevent you from losing trophies you had already earned. We also wanted to make them more motivating by adding rewards for completing them.
We are still standing by this design; however, it seems like we underestimated your attachment to the visuals attached to each trophy and your ability to share that information on your player sheet.
We heard your feedback and are working to make both things come-back in the game as soon as possible.
We are also working on these topics:
🔹 Increasing the quantity of new trophies that we add to the game related to other features besides contests & divine horses.
🔹 Creating collections for Golden Apples and Helios Rays.
Communication with players
You recently sent out a survey to players to get feedback on the game and what the player base would like to see as possible changes or future features. Is there any plan in place to increase transparency regarding this feedback and how these suggestions are being evaluated or addressed?
🗣 We understand you are curious about the survey data, and we might work on a new format to share with you some insights and data we collect from them! Surveys are the best way for us to collect your feedback and have a clear view and understanding of your expectations. But this is not the only system we use to know more about your expectations; we are also constantly reading your messages on our social networks, right here on Discord, or on the remaining forums. Once collected, the communication team classifies your comments and passes them on to the appropriate person or team.
We are working way ahead of the events. To give you an example, the game designers' team already knows what they want for Winter and is working on the 2024 events! That is one of the main reasons why you don't necessarily see the changes you request appear immediately in the game. Everything you say is, however, recorded, and the game dev team always tries to implement the relevant features you might request when there is a small place for them in our timeline.
Why do you keep the Discord server in English only?
🗣 The main purpose of this official Discord server was to offer a safe discussion space for all of our Howrse players who lost the access to their forums. The decision to have an English-only policy is primarily aimed at ensuring effective communication and moderation.
We understand the frustration some players might feel, when it comes to write in a language they don't fully master, and are aware that it might sometimes be difficult to clearly express their mind. We have worked and are still working to find a solution that could suit the maximum number of players. Not only that, but we've looked into Discord translation bots, and were not fully convinced by the ones we tried.
Tl;dr: The Discord server will remain in English, but we are looking into solutions to allow you to write in your native language 😉
Will you make a holiday workbook for the 2023 summer period, like last year on Facebook?
🗣 We are so thrilled to see that you liked our previous holiday activity book, we've put a lot of effort in it. In case you hadn't seen in yet, the 2023 edition is already out and ready for you to complete! You can download it right here:
EN -
https://howr.se/EN-HolidayActivityBook2023
FR -
https://howr.se/FR-CahierdeVacances2023
DE -
https://howr.se/DE-BuchMitFerienaktivitaten2023
Don't hesitate to share with us your progress right here on Discord, or on the other social networks with the hashtag #HowrseSummer!
Will you be more clear regarding the creation space? How does the voting process work?
🗣 First, we’d like to remind you that the selection of creations is done manually. We don’t automatically pick creations based on the votes. However, your votes are central in the system. For each category,
we always start at the top of the votes, and we then filter some creations based on multiple criteria, which we are happy to detail here.
🔹 Does the creation respect the
Black pearl rules (