Howrse - Howrse

2020-07-28

New features

HellOw,

Our developers have something to tell you!

Every three weeks, approximately, our devs will provide you with information about their work in the “Dev’s Corner.”

This topic is a way of keeping everyone updated on what’s happening with the game. We invite you to discuss and leave your feedback for each of the publications.

Note: All posts must adhere to the forum guidelines and be constructive.

Take a look at our Devs' Corner here!

Warm wishes,
The Howrse Team

Page 25

2020-09-15
ᴘɪᴘʟᴜᴘ
ᴘɪᴘʟᴜᴘ
.: Dяєαм :. wrote:

I feel that these issues with the game are relevant to these updates since there's a good chance they go hand in hand...every time there's an update, the game is unbelievably slow for the days leading up to it, and glitches start happening simultaneously/shortly afterwards.

They're not relevant. What's relevant is what you think about the changes. Not what the changes broke by accident.

If deleting messages was *intended* it would be relevant as a change. It is unintended and therefore has a better place.

.: Dяєαм :. wrote:

Additionally, any topics regarding the lag or the deleted messages do get locked very quickly in the Game Play forum,

Because we don't need 50 topics about it. But you can easily go there, see "okay someone else had this problem" and take it to contact us where there have a "report a bug" category.

I want to see what people are thinking about what they changed and I want to see some other people's thoughts feedback as well as post my own.

When an Admin comes through to read the feedback I'm sure they're looking for what can we change or what is liked about this feature?

Losing all your messages is not relevant to that question because there was no message update. It is an unintended bug. It's just muddling up what can otherwise be good posts about the actual feature update.
7
2020-09-15
jsniper
jsniper
.: Dяєαм :. wrote:

I mean, an obviously copy and pasted template saying something like "Hi there, Thank you for bringing this to our attention. We were already aware of this issue as we've received many reports in regards to this these past few days but your report definitely helps. We are currently working on a resolution for this problem. We may not be able to recover your already deleted messages, unfortunately, and we understand that this may be very upsetting and very saddening to hear, but we'll at least be able to guarantee that this won't happen again. Please let us know if you have anything to add. Thank you."

It's so much better than just silence and feeling like they don't care about your problem. It takes a few minutes to type up and can be copied/pasted and sent to everybody. They don't have to go into long details about why this happened/what they're doing to fix it, although that'd be greatly appreciated by anybody who may want that kind of information/needs more than a flowery typical customer service message to calm them down. Just some kind of acknowledgement would be nice.

That would be nice!

Here is what they sent me:

Hello jsniper,

Thanks for your message!

We apologise for any inconvenience this caused. We've passed the matter along to our technical team to take a look at and we'll be in touch when we have more information to share.

Thank you for your patience in the meantime.

Kind regards,
The Howrse Team

So at least they are working on it?
1
2020-09-15
kai'sa
kai'sa
Lol can they fix the lag the next maintenance? The one where ow's head spins for a solid minute only for the page to force-refresh and the horse's actions to go back to square one? Or the competitions being stuck in progress for up to 10 minutes? 6-7 Internal error messages in a row when auto comping? My internet speed is 350 mb/s download. Every site works fine except for this one & I know it's not just me as when this happens to me, my teammates also experience the same thing. Caches are cleared and nothing helps, not even a new browser. Quarantine increasing activity or not, it's still something that should be looked at... especially if they have time to churn out all these other new updates.
18
2020-09-15
.: Dяєαм :.
.: Dяєαм :.
ᴘɪᴘʟᴜᴘ wrote:

They're not relevant. What's relevant is what you think about the changes. Not what the changes broke by accident.

If deleting messages was *intended* it would be relevant as a change. It is unintended and therefore has a better place.

If these changes resulted in something else within the game breaking, then it's relevant. It doesn't matter whether or not it was accidental or intentional. It's the same outcome, regardless. A change caused another change. There are now two changes. There's no reason why only one of those changes should be allowed to be discussed.
16
2020-09-15
.: Dяєαм :.
.: Dяєαм :.
jsniper wrote:

That would be nice!

Here is what they sent me:

Hello jsniper,

Thanks for your message!

We apologise for any inconvenience this caused. We've passed the matter along to our technical team to take a look at and we'll be in touch when we have more information to share.

Thank you for your patience in the meantime.

Kind regards,
The Howrse Team

So at least they are working on it?

Oh, that's good...I have yet to receive a reply to my message, sent nearly ten hours ago. At least they're acknowledging your message, though.

kai'sa wrote:

Lol can they fix the lag the next maintenance? The one where ow's head spins for a solid minute only for the page to force-refresh and the horse's actions to go back to square one? Or the competitions being stuck in progress for up to 10 minutes? 6-7 Internal error messages in a row when auto comping? My internet speed is 350 mb/s download. Every site works fine except for this one & I know it's not just me as when this happens to me, my teammates also experience the same thing. Caches are cleared and nothing helps, not even a new browser. Quarantine increasing activity or not, it's still something that should be looked at... especially if they have time to churn out all these other new updates.

Right?!?

That's my main reason for bringing all of this up here...I wish they'd take just some of the energy that they're putting into optimizing the notification center and fixing other minor issues throughout the game into fixing the lag and acknowledging/resolving the glitches.

Even if the lag/the glitches aren't caused by the constant updates/new features/unnecessary tweaks, they need to be a priority as they affect people's game play far more than any notification ever will.
5
2020-09-15
R_Z_Mustanges
R_Z_Mustanges
I too had messages that got deleted and thought that it was just me and that I had too many messages or something now after reading everyone's comments I see it happened to everyone
3
2020-09-15
Retired breeder
ᴘɪᴘʟᴜᴘ wrote:

They're not relevant. What's relevant is what you think about the changes. Not what the changes broke by accident.

If deleting messages was *intended* it would be relevant as a change. It is unintended and therefore has a better place.

I think it's relevant. If someone updates a system, and there are flaws that come with that system, then that needs to be addressed.
The flaw in this case is everyone's messages being deleted.
One of my chats that were deleted had + 100 000 messages in it, and it's very upsetting that they have disappeared.
I used to trust Howrse. I get that there is a whole lot of background stuff and a website like this isn't an easy thing to run. But if my messages are not returned, I will start questioning whether I should use a different platform to socialise with Howrse players on.
24
2020-09-15
theodericc
theodericc
Thanks for making this devs update more detailed! I know I asked for that the last two times and I enjoyed seeing it much more laid out this time
2
2020-09-15
❖ʜᴀʀʟᴇʏ ǫᴜɪηη❖
❖ʜᴀʀʟᴇʏ ǫᴜɪηη❖
Thank you for being much more detailed Greatly appreciate this!!

Now, can we please address the lag as I haven't been able to AP farm in 3 days now
2
2020-09-15
lin-lin
lin-lin
.: Dяєαм :. wrote:

I've just noticed that on the account settings page, under your game play preferences, the restart your account button no longer has any context...there used to be a description saying exactly what would happen/that it was irreversible. Now it simply says "restart your account." To anybody updating their game play preferences/not paying attention, it may look like a confirm your changes button. I nearly clicked it myself just now. To anybody not familiar with the ability to restart your account/what it entails, it may look like a hard refresh to enable your updates. I'm aware that you have to enter your password in order to actually restart your account, but this wouldn't really come across as strange to anybody thinking that they're simply confirming their changes/refreshing their account to apply their updates, as many websites require you to enter your password to confirm any major account/settings changes. Either way, it's now extremely easy to accidentally restart your account, losing all of your hard earned progress, and any real life money spent. Is it possible to re-add the description of what restarting your account does/that it's irreversible so nobody makes this mistake?

I agree in fact, there shouldn't be a button at all. You should have to write into "Contact Us" requestion this happen and then have them send you a confirmation link
5

[UPDATED] Devs' Corner: May 2026